bi111 Privacy Policy

Section 1 What Information We Collect

When registering and using services on bi111, we may collect the following types of information:

1.1 Personally Identifiable Information

When completing the registration process, we collect your full name, date of birth, email address, and contact details. This information is essential for verifying your account, providing customer support, and ensuring secure transactions.

1.2 Identity Verification Information (KYC)

To meet regulatory requirements and ensure platform security, bi111 may sometimes request copies of government-issued identity documents such as a national ID, driving licence, or passport. These documents are stored in accordance with strict security protocols.

1.3 Financial Information

To process deposits and withdrawals, we collect payment-related information such as bKash, Nagad, Rocket, or Upay account details. For bank transfers, bank account information may also be collected. This information is never disclosed to third parties.

1.4 Technical and User Behaviour Information

Your browser type and version, device type, operating system, IP address, time spent on the site, and pages visited are collected automatically. This information is used to improve platform performance and strengthen security measures.

1.5 Cookies and Similar Technologies

The bi111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on future visits. You can disable cookies from your browser settings, though this may affect some site functionality.

Section 2 Purposes of Data Use

bi111 uses collected information for the following legitimate purposes:

• Creating, managing, and verifying your account.
• Securely processing deposit and withdrawal transactions.
• Providing customer support in Bengali via 24/7 live chat and email.
• Detecting and preventing fraudulent activity.
• Meeting legal and regulatory obligations.
• Improving service quality and adding new features.
• Monitoring your gaming patterns under our responsible gaming policy.
• Keeping you informed about relevant bi111 offers and updates — only with your consent.

Section 3 Data Sharing and Disclosure

bi111 never sells, rents, or exchanges your personal information with any third party. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

bi111 works contractually with trusted third-party service providers for payment processing, technical support, and other necessary services. These partners are bound by strict confidentiality agreements and may only access information for the purpose of delivering the specified service.

3.2 Legal Obligations

If bi111 is required to disclose information under a court order from a competent court, a lawful request from a government authority, or applicable law, bi111 is obliged to comply. In such cases, bi111 will endeavour to notify you as far as possible, provided this is legally permitted.

3.3 Fraud and Security Protection

Where necessary to protect the security of a user's account or the platform, specific information may be shared with the relevant authorities.

Section 4 Data Protection and Security

bi111 treats the protection of your personal information as its highest priority. We follow the measures below:

• SSL Encryption: All data exchanged between the website and your browser is protected by 256-bit SSL encryption.
• Secure Servers: Your data is stored on servers protected by advanced security, with multiple layers of security in place to prevent unauthorised access.
• Access Controls: Only authorised personnel can access your information, and they are bound by strict confidentiality rules.
• Regular Security Audits: Our systems undergo regular security assessments so that any vulnerabilities can be identified and resolved promptly.
• Data Minimisation: We collect only the information that is essential for providing our services.

Nevertheless, complete security of data transmission over the internet can never be guaranteed. bi111 takes every precaution, but you are advised to remain aware of the inherent risks of data transmission.

Section 5 Data Retention Period

bi111 retains your personal information only for as long as necessary to fulfil the specific purpose for which it was collected, or as required to meet applicable legal obligations.

Even after account closure, some information may be retained for a defined period for legal, regulatory, or anti-fraud purposes. Once the defined period has passed, the information is securely deleted or anonymised.

Section 6 Your Rights

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to know what information bi111 holds about you and to receive a copy of it. To make this request, email [email protected].

6.2 Right to Correction

If any information stored about you is inaccurate or incomplete, you have the right to request that it be corrected. This can be done from the account profile page or through customer support.

6.3 Right to Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal or regulatory obligations.

6.4 Right to Object to Processing

You have the right to object at any time to the use of your information for direct marketing purposes, and to request that this processing be stopped.

6.5 Right to Withdraw Consent

Where the processing of your information is based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal.

Section 7 Protection of Minors

All bi111 services are intended solely for persons aged 21 or older. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated information. Parents or guardians may contact [email protected] to raise concerns on behalf of a child.

Section 8 International Data Transfers

Due to the requirements of our technical infrastructure, your information may be transferred to or stored on servers located outside Bangladesh. In such cases, we ensure that the information enjoys a level of protection equivalent to or higher than that applicable in Bangladesh. All international transfers are conducted under appropriate contractual safeguards.

Section 9 Third-Party Links and Services

The bi111 platform may contain links to third-party websites. We are not responsible for the privacy policies or data protection practices of these external sites. You are advised to review the privacy policy of any third-party site before visiting it.

Payment service providers such as bKash, Nagad, Rocket, or Upay have their own privacy policies, and transactions you carry out on those platforms are governed by their respective policies.

Section 10 Changes to the Privacy Policy

bi111 may update this privacy policy from time to time. You will be notified of any significant changes by email or by a notice on the platform. The revised policy will take effect from the date of publication. Continued use of the service after changes are made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. You are advised to review this policy regularly.

Section 11 Responsible Gaming and Data Protection

bi111 takes responsible gaming seriously. As part of our responsible gaming policy, we analyse your gaming history and transaction data to identify potentially problematic gaming patterns and provide timely support.

Information collected for this purpose is kept strictly confidential and used solely to ensure your wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.